Privacy policy
Last updated: 13 November 2026
Mimovio is operated by Pied Apps AB, Sweden. Contact support@mimovio.io about your privacy or personal data.
What we process
We process your email and account identifier to sign you in; subscription and transaction identifiers to provide paid access; the photos, reference videos and optional instructions you choose for generation; generated videos; and support correspondence. Apple and Google process your payment details. We do not receive your full card information.
Your photo and AI processing
Your selected media stays on your device until you subscribe, sign in, and explicitly confirm processing. We then upload the selected photo and reference video to our private storage and provide temporary access to Kling AI to generate the video. You must have permission to use the media and the people shown. We do not use facial recognition to identify you.
Kling AI operates under its own API privacy policy. That policy describes storage in Singapore and retention according to processing, legal, and operational needs. Deleting a video in Mimovio does not promise instant deletion from a provider's backups or records. Contact us for help with a provider data request.
Services we use
| Service | Purpose and data |
|---|---|
| AWS and our database provider | App hosting, private media, account and job storage. |
| Kling AI | Photo, motion reference and optional instructions for video generation. |
| RevenueCat, Apple and Google | Store purchases, entitlement validation, transaction and account identifiers. |
| Amplitude | Product usage events and pseudonymous account/device identifiers. We do not put photos, prompts or email addresses in these events. |
| Sentry | Crash and performance diagnostics. Request bodies, email addresses and selected media are excluded from our diagnostic events. |
| Tenjin and Meta | Advertising attribution where permitted by your tracking choices. Declining tracking does not block app features. |
| Expo, Apple and Google | Optional notifications and device push tokens. |
| ImprovMX and our support service | Sign-in emails and support correspondence. |
Why we process it
We use account, purchase and generation data to provide the service you request. We use security, reliability and support information to operate and protect it. Optional tracking and device permissions follow your choices. Some transaction records must be retained for accounting, fraud prevention or legal obligations. We do not sell your photos.
Retention and deletion
Temporary media uploads in our storage expire after two days. Generated videos remain until you delete them or delete your Mimovio account. Deletion hides your content immediately and queues storage cleanup. Purchase records and minimal deletion markers may remain to prevent duplicate credit grants and meet record-keeping obligations. Sign-in codes expire after ten minutes.
Raw support emails are retained for up to 90 days and attachments for up to 365 days. Support ticket text remains while needed to handle the request and associated obligations; you can request its deletion. Shared login information needed by your LemonVidAi account is retained when you delete only Mimovio.
Your controls
You can delete videos and your Mimovio account in Settings, revoke photo, notification and tracking permissions in device settings, and ask us for access, correction, export or deletion of your data. Where applicable, you may object to processing, withdraw consent, or complain to your data protection authority, including Sweden's IMY. We may verify your identity before acting on a request.
Services may process information outside your country, including the United States and Singapore. Contact us for information about the safeguards applicable to your request. Mimovio is not directed to children under 13. Do not submit sensitive or unlawful content.
Shared accounts
Mimovio and LemonVidAi share login identities, but subscriptions, credits and video libraries are separate. Deleting Mimovio does not cancel a store subscription or delete your LemonVidAi account. To request deletion of your shared login as well, contact support and specify the apps involved.